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Quality Function Deployment with Case Study of Building the House of Quality PDF
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Quality Function Deployment with Case Study of Building the House of Quality PDF



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eBook Specifications:-

eBook Format: PDF

Language: English

Categories: Lean Six Sigma, Total Quality Management

File Size: 3.70MB

Pages: 95

Orientation: Landscape

Facilitator/Author: Narender Sharma

Content Outlines:-

Section1: Introduction to QFD

  • What is quality function deployment?
  • Initiation of QFD
  • How does it support an organization?
  • Aspects of QFD
  • Evolution of QFD
  • Why QFD
  • QFD teams
  • Structure of the house of quality

Section2: Benefits of the quality function deployment

  • Improves customer satisfaction
  • Reduce development time
  • Promotes teamwork
  • Provides documentation

Section3: Voice of the customer

  • Meaning of VOC
  • The job of QFD team
  • Types of VOCs
  • Categories of VOC data and ways of collection

Section4: Case Study-Building a house of quality for Handle Bar Stem of a Mountain Bike

  • Listing customer requirement for HOQ for 'Handle Bar Stem'
  • Listing technical descriptors in HOQ
  • Developing relationship matrix between customer requirements and Technical descriptors
  • Developing interrelationship matrix between technical descriptors
  • Adding customer competitive assessment and technical competitive assessment
  • Developing prioritized customer requirements
  • Developing prioritized technical requirements
  • Conclusion

About Facilitator/Author

  • Author (Narender Sharma) is a coach and consultant Quality Excellence, and Lean Six Sigma practitioner
  • Earned 20 years of cross-industry experience including 13years of strong working experience as a quality professional in 'In-process inspection' in Hindusthan National Glass and Ind. Ltd. (HNG) since 2001-2014
  • MBA Production and Operation Management
  • B.Sc. Electronics, B.Ed.

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