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eBook Specifications:-

eBook Format: PDF

Language: English

Categories: Lean Six Sigma, Total Quality Management

File Size: 3.70MB

Pages: 95

Orientation: Landscape

Facilitator/Author: Narender Sharma

Content Outlines:-

Section1: Introduction to QFD

• What is quality function deployment?
• Initiation of QFD
• How does it support an organization?
• Aspects of QFD
• Evolution of QFD
• Why QFD
• QFD teams
• Structure of the house of quality

Section2: Benefits of the quality function deployment

• Improves customer satisfaction
• Reduce development time
• Promotes teamwork
• Provides documentation

Section3: Voice of the customer

• Meaning of VOC
• The job of QFD team
• Types of VOCs
• Categories of VOC data and ways of collection

Section4: Case Study-Building a house of quality for Handle Bar Stem of a Mountain Bike

• Listing customer requirement for HOQ for 'Handle Bar Stem'
• Listing technical descriptors in HOQ
• Developing relationship matrix between customer requirements and Technical descriptors
• Developing interrelationship matrix between technical descriptors
• Adding customer competitive assessment and technical competitive assessment
• Developing prioritized customer requirements
• Developing prioritized technical requirements
• Conclusion

About Facilitator/Author

• Author (Narender Sharma) is a coach and consultant Quality Excellence, and Lean Six Sigma practitioner
• Earned 20 years of cross-industry experience including 13years of strong working experience as a quality professional in 'In-process inspection' in Hindusthan National Glass and Ind. Ltd. (HNG) since 2001-2014
• MBA Production and Operation Management
• B.Sc. Electronics, B.Ed.